MaxLite, West Caldwell, NJ looking for a Technical Support Specialist to provide technical support and product training to both internal and external customers. Conduct troubleshooting and product failure evaluations for end-user customers. The ideal candidate will be a creative self-starter who is capable of managing customer cases with limited oversight, passionate about the lighting industry, and loves to work in a fast-paced environment. Contact name is our HR Director, Barbara Ottinger, firstname.lastname@example.org…
Roles and Responsibilities:
• Provide product technical support to end-users and sales colleagues.
• Provide product training to customers and internal sales associates
• Troubleshoot lighting product installations and failed products.
• Competitive cross over and product recommendations
• Problem solving; product failure analysis to component level
• Familiar with NEC, UL, general building construction requirements and codes.
• Support with networking wireless lighting installation (Wi-Fi, Bluetooth, ZigBee, etc.)
• Handle high call and email volume
• Contributes to the team by accomplishing related activities as needed
• Travel up to 25% of time may be required